Our Office

Office # 12 2nd Floor Zainab Tower Model Town Link Road Lahore Punjab Pakistan

Email us
[email protected]

Phone
+92 339 000 1994

 
INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What are your customer support hours?

Our support team is available Monday to Saturday, 10:00 AM – 6:00 PM (PKT). Messages received outside these hours will be responded to on the next working day.

How long does delivery take?

Orders are usually processed within 1–2 business days and delivered within 2–5 business days for major cities, or 3–7 days for other areas in Pakistan.

Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available across Pakistan for eligible orders.

Will you restock items indicated as “out of stock?”

Yes, many of our popular items are restocked regularly. If a product you like is currently unavailable, we recommend checking back in a few days. You can also subscribe to our newsletter or follow Tokrri on social media to get updates on restocks and new arrivals.

Can I return or exchange undergarments?

For hygiene reasons, panties/briefs are non-returnable unless defective. Bras and camisoles may be returned or exchanged if unworn, unwashed, and with all original packaging and hygiene seals intact.

How do I request a refund?

Please email [email protected] with your order number and issue details. Approved refunds are processed within 5–10 business days to your original payment method or bank account.

 

I entered the wrong address — what should I do?

Contact us immediately at [email protected] or +923390001994. If the order hasn’t been shipped, we will update the address for you.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS