Refund and Returns Policy

Last updated: 29 Aug 2025

We care about your satisfaction. This policy explains when and how returns, exchanges, and refunds apply at Tokrri.

1. Eligibility for returns

Undergarments (panties, briefs, boxers) are non-returnable for hygiene reasons, unless the item delivered is defective or wrong.
Bras, camisoles, lingerie sets may be returned if unworn, unwashed, with hygiene seals/tags and original packaging intact.
Returns must be requested within [7–14] days of delivery.
Sale or clearance items may be non-returnable unless faulty.

2. Process

Email us at [email protected] with your order number, photos, and reason for return.
Our support team will review and approve/decline the request.
If approved, we will share pickup or drop-off instructions.

3. Refunds

Refunds are issued to the original payment method within [5–10] business days after we receive and inspect the returned product.
Cash on Delivery orders will be refunded via bank transfer (provide IBAN and CNIC).
Delivery charges are non-refundable unless the return is due to our error (wrong/damaged item).

4. Exchanges

Exchanges are subject to availability of stock and size.
If the requested size is not available, we will process a refund instead.

5. Non-Returnable Items

Used or worn undergarments.
Items without hygiene seal, tags, or original packaging.
Gift cards, vouchers, and promotional items.

6. Contact

For returns, refunds, or exchanges, please contact:
Email: [email protected], [email protected]
Phone: +923390001994
Address: Office# 12 2nd Floor Zainab Tower Model Town Link Road, Lahore, Punjab, Pakistan